Sea Freight Operations Coordinator - Worcestershire

Logistics - Operations
Ref: 39 Date Posted: Friday 09 Nov 2018
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CLIENT INFO

My client is one of seven UK based subsidiaries that are involved in the International transport and shipping industry.  With a Group turnover of £85 Million the business specialises in providing International transport solutions by air, road and sea to exporters and importers throughout the UK. Their clients range from sole traders through to multi-national Blue chip companies.

ROLE INFO

My client is looking for a candidate to join their existing Operations Team.  The post holder will be required to manage the day to day Worldwide Sea freight export and import bookings and all of the related administration.  Also to build relationships with the existing clients and deliver a high standard of customer care at all times.

DUTIES

  • Manage the day to day bookings Worldwide Sea freight jobs
  • Raising job files and all appropriate paperwork
  • Processing jobs through Fast Freight software system
  • Extensive client liaison to include quotations, follow up, bookings and problem solving
  • Extensive supplier liaison to include rate negotiations, bookings and problem solving
  • Internal liaison with the Sales Team, assisting with quotations and service information
  • Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
  • Maximising the gross profit by negotiating with the supplier base
  • Proactively contacting the existing clients to maximise business potential
  • Invoicing jobs on completion
  • Populating internal analysis and key statistics
  • To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity

SKILLS & EXPERIENCE

  • Must have Worldwide Sea freight operations experience (Ideally export bias)
  • Strong Customer Service or Sales experience in rate negotiations and delivering quotations
  • Good communication skills
  • Good organisational skills
  • Good attention to detail
  • Can work to deadlines and handle pressure
  • Quick thinker / Problem solving
  • Self-motivated and enthusiastic character